Volunteer Portal Login
Clean crates, refresh litter, and ensure fresh water.
Tip: Use the specialized cleaner for the isolation ward!
Spend time petting and talking to the kitties. Low-stress interaction helps their immune systems!
Did they eat? Are they congested? Log all meds and health notes in the ASM system.
๐ Open Medical Log (ASM)If a kitty is in distress, contact the Medical Director immediately.
๐ CALL MEDICAL DIRECTORIs it within the 2-week return window?
No new paperwork needed (original contract covers this). Ensure you get the blue folder back and re-print a new contract (write in microchip # at top), return policy, and checklist.
Notify your Team Lead immediately as they may be able to discuss with the adopter and resolve concerns.
Ask if they want a Refund
๐ฐ Email Barbara for RefundOR
a Different Cat, then tap below to notify the right person:
๐ Email Judy to Swap/Re-approveThe adopter must contact the Return Coordinator for formal paperwork.
๐ง Email [email protected]โจ BONUS: Don't forget to hand over the Coupon Book! VIPP status updated! automatically if they PetLoyalty award e-mail in AME.
๐พ Open PetSmart AME Portal๐ธ Snap a quick pic of the new family (if they're game) and share the joy!
๐ธ Post to our Volunteer Facebook Group๐ Time to make it official in the system. ๐ Thank you for being their hero today! ๐ โจ ๐
๐ Report Adoption in ASMOnly use this PayPal link if the AME Loyalty payment fails to process.